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Online Resources Case Study Washington Gas Light Company, delivering natural gas to more than one million residential, commercial and industrial customers, wanted to improve their electronic payment service to include a last-minute payment option. By leveraging Online Resources’ Service Fee, the utility reduced the number of payments arriving after the cut-off date — enhancing customer service and saving the time and costs associated with service disruptions. Submit the form below to receive the full case study. |
“We see Online Resources as a critical partner in our effort to provide Washington Gas customers with exceptional convenience, choice and control.” — Michael Bell, Section Leader |
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