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Payment Services

Quality Guarantees

The Gold Standard for Internet Bill Payment and Presentment

For Consumers—The Best Payment Guarantee in the IndustryIf there is ever a problem with a properly scheduled payment, Online Resources unconditionally commits to paying all late fees on payments up to $25,000. No questions asked.

For Financial Institutions—Our Commitment to Exceptional Performance

Online Resources services are backed with an end-to-end performance guarantee that ensures key operations significantly exceed industry standards. Our Service Quality Index, set by our Client Advisory Council, includes metrics directly related to bill payment and customer care.

We’re not satisfied unless we achieve 110 percent of average industry performance on 22 key quality indicators relating to

  Systems performance
  Bill payment
  Customer care
  Customer satisfaction
If you’d like more information about this product, please contact us.


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It makes sense to work with a company that knows what it takes to make Internet banking and bill payment a flourishing part of your business—and has the expertise and experience to deliver.