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The Online Resources Consumer Card Account Maintenance Requests module allows you to take the most common account requests and move them to a self-service environment – significantly reducing your costs while also providing real convenience to your cardmembers.

With this module, cardmembers can select a service request category from a drop-down menu populated with the most common request types. If a cardmember has a request that is not listed, he can select from the "Other" category in the drop-down menu, enter his own subject line, and make his request.

The Online Resources Consumer Card Account Maintenance Requests module is designed to work with the Online Resources Consumer Card Inquiry Manager to process the cardmember requests. There are also numerous other ways to handle requests, ranging from paper processes to automated, real-time fulfillment against your systems of record, depending on the method that best suits your business processes.

Credit Card Account Maintenance Requests currently available include:

• Activate Credit Card • Authorized Cardmember Request • Balance Transfer Request • Change Cardmember Name • Convenience Checks • Credit Card Account Profile    Maintenance

• Credit Line Increase • Disputes • Joint Cardmember Request • Paper Statement Request • Replacement Card • Report Lost / Stolen Card