Only The Virtual Collection Agent™ makes virtually every payment option available to debtors — and all payments can be made online. The debtor can pay the full amount now, or schedule a one-time payment in the future, or make a future commitment-to-pay, or even indicate that a recent payment you’re unaware of has recently been made.
What’s more, your debtors will have a choice of online payment programs, all based on your pre-established rules. These include flexible payment plans, or balance liquidation, or our “Best Offer” settlement program where you have the option to ask the debtor to make a first offer which you can accept if it meets or exceeds your minimum offer.
To help you determine if the offer should be accepted or denied, The Virtual Collection Agent enables you to capture debtor information online, such as the reason for delinquency, employment expectations, income, total debts or other information you would require. You can then factor all this information into the criteria you have established.
And if their needs aren’t met online, the debtors can send a secure email message to an agent regarding payments, or request that an agent call them for an appointment.
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